Help! My Natuzzi sofa set is falling apart

Leslie Azor’s new Natuzzi sofa set is coming apart. The company keeps sending a repairman to her home, but so far, he hasn’t been able to fix the furniture. Can she get a refund?

Question

I bought a Natuzzi recliner sofa set last year from a local retailer. After using the furniture lightly for a few months, it was clear there was something wrong with it.

One recliner was completely defective where you feel the metal bar in the footrest. The leather has wrinkled and pushed up the metal pieces because the foam holding it all together is defective. The sofa warped to one side. The other side is following suit.

The retailer would not replace the damaged recliner and said we had to deal with Natuzzi directly because we didn’t identify the issue the day it was delivered. That was impossible to do.

Natuzzi has twice sent a repairman with stacks of foam to “repair” one of the recliners, and after the second visit, the repairman also requested parts for the other recliner. I have had to wait six months each time for the foam parts and then for the repairman, and he has had to leave both times, unable to fix the recliners because the foam was defective.

Now I have had to wait again for more foam shipped from China, with no guarantee that it will…