Question I received two bills from Quest Diagnostics for tests that my insurance denied. I paid the bills myself, not knowing that my doctors had already recoded them and resubmitted them to Medicare. Quest used my payments and applied them to all services provided even though Medicare already covered them. ★…

It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund? Question I purchased garage shelving from Home Depot last spring. The shelving, including parts and labor, cost about $10,000. ★ Got a…

Budget sends Tony Parise a $250 bill for recalibrating a camera on the windshield of his rental car. But he says nothing happened to it. Does he still have to pay? Question I rented a car from Budget last summer in Jacksonville, Fla. I noticed several dents and scratches, which I…

Debbie Kim is shocked to find a $150 charge from Lyft on her credit card. What did she do — and is there a way to undo it? Question I was on a 10-minute Lyft ride to my friend’s apartment in Toronto today. Shortly after I arrived, I received a notification…

When it comes to airline fees, what will they think of next? Passengers like Gregg Jaden think they’ve seen the future, and they don’t like it. On a recent flight from Bali to Bangkok, he tried to board with an overweight bag. He says Thai Airways demanded $500 for an…

What’s the worst behavior you’ve seen on a plane? If you point the finger at the kids, you’re half right. You’ve probably seen the viral videos of toddlers having an in-flight meltdown. …

Losing her rental car keys was not on Susan Kelly’s itinerary when she visited Kauai, Hawaii, recently. But there she was with her husband, rummaging through their hotel room, retracing her steps and trying to locate the elusive fob for their sedan. “I was looking everywhere for it,” recalls Kelly…

From the moment she arrived at her hotel in Costa Rica’s Drake Bay, Janice Lintz suspected she’d made a mistake. The building was crumbling and looked nothing like the property description online. It was a long drive from the nearest town, not a quick trip as the promotional language promised…

Katherine Spokes has been waiting almost two years for a refund on her Britrail England Flexi Passes. Why won’t her travel agency process her refund? Question In February 2020, I bought two Britrail England Flexi Passes through ACP Rail, a travel agency specializing in rail passes. ★ Got a consumer problem…