Sam Maniar buys a travel insurance policy through Vrbo. But when he tries to file a claim, he discovers he has no insurance. Is he still covered? Question I paid for a vacation rental in Paradise Island in the Bahamas through Vrbo. I also purchased trip cancellation through CSA Travel Protection…

After Ralph Pack buys several appliances from LG, he submits a request for a rebate. But LG doesn’t recognize his serial number. His deadline for submitting the rebate is tomorrow. Is his $500 out the window? Question I bought a washer, dryer, mini-washer, and pedestal from LG recently and applied for…

BG&E agrees to waive Larry Bauman’s monthly service fee but then charges him anyway. Is there a way to get his money back? Question I have a problem with Baltimore Gas & Electric (BG&E). I bought an air conditioner service plan through BGE Home, an independent service arm of BG&E. BGE…

After Elizabeth Scott opens savings accounts for her kids, Bank of America completely depletes them with an $8 monthly “maintenance” fee. Is there any hope she can recover the money? Question In late 2019, I opened two savings accounts for my children at Bank of America. I have held an account…

Airbnb suspends Maksym Bidnychenko’s account, but it won’t tell him why. Now it won’t even respond to him. Is there any way to get his account reinstated? Question I had to leave Russia because of my Ukrainian citizenship when the war started. After that, I was supposed to travel from Turkey…

Almost a year after another driver rear-ends his Hertz rental, Michael Edgar receives a demand for an additional $658. How can he get the company to drop the bill? Question I rented a car from Hertz more than a year ago. Another motorist rear-ended my rental. …

When Robert Cipriani returns his Avis minivan, he expects to pay $1,770. Instead, Avis charges him twice. What happened — and how can he get his money back? Question I rented a minivan for 37 days with Avis through Priceline for $1,770. …

When Lufthansa cancels Nancy Plasschaert’s flight, her online agency offers her a full refund. But almost a year later, the airline is still holding onto her $3,450. How can she get her money back? Question I booked four Lufthansa tickets from Brussels to San Francisco through Kiwi.com in 2021. Lufthansa canceled…

Sheri Lau’s Samsung washer doesn’t work, despite many repairs. Now the manufacturer claims it sold her the appliance “as is” and won’t help her fix it. Is she out of luck? Question I bought a Samsung washer from Best Buy in 2019. It was a total lemon! They replaced it in…