Justin Carrier’s GE Profile washing machine breaks, flooding his house. One month later, GE hasn’t repaired the appliance or paid for the damages. What’s going on? Question We bought a new GE Profile washing machine about seven months ago. We were awakened one night last month to a flooded laundry room…

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Question I booked five nights at the Majestic Colonial Punta Cana in Punta Cana, Dominican Republic, through Hotels.com. …

When the price of Lai Mun Yip’s airline tickets doubles, she goes looking for a refund from Gotogate. But who has her money? Question I booked four airline tickets from Gotogate for AirAsia flights from Singapore to Kuala Lumpur. The site displayed a price of $400. ★ Got a consumer problem…

Grab your neck pillow and jet lag pills. Here comes the summer of the far-cation. A new survey by TripIt says half of U.S. travelers have plans to travel abroad by August. Where are they headed? A recent study by World Nomads ranks Europe as the top international destination (52%…

Daryl DeCrow cancels his Tauck cruise after it imposes a COVID vaccine requirement. Does he deserve a refund? Question In early 2021, my girlfriend and I booked a fall foliage riverboat cruise with Tauck. At the time, there was no requirement for us to be vaccinated for the COVID-19 virus. ★…

Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back? Question I have a problem with Eversource Gas, our energy company in Western Massachusetts. An Eversource gas company technician came to…

Are you ready for the sold-out summer for travel? Ready or not, here it comes. “Many prime destinations are either sold out or rates are super inflated,” says Limor Decter, a travel advisor with Embark Beyond. Travel demand is sky-high in the summer of 2023. A new survey by the…

Richard and Stephanie Park waited too long to get their passports. After booking airline tickets from Washington, D.C., to Montreal, they checked their travel documents. Richard’s passport had another year on it. “But then I realized that my wife’s passport had expired,” says Park, a human resources manager from Washington…

Your travel loyalty programs are changing this summer — some for the better, some for the worse. One of the most high-profile upgrades is the merger of Expedia’s loyalty programs. In mid-2023, Hotels.com, Expedia, and Vrbo will roll their programs into One Key. …